Refund policy

Return & Refund Policy

Last updated: March 2026

At Furrmont, your satisfaction — and the well being of your beloved pets — is our top priority. We stand behind every product we sell and want you to shop with complete confidence.

14-Day Return Window We accept returns within 14 days of the delivery date. To be eligible for a return, items must be unused, in their original packaging, and in the same condition you received them.

Non-Returnable Items For the health and safety of all pets, the following items cannot be returned once opened:

• Food, treats, and nutritional supplements
• Grooming products and hygiene items
• Medications or health products

Damaged or Defective Items If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue. We will provide a full replacement or refund at no cost to you — no return required.

How to Start a Return

1. Email us at [your contact email] with your order number and reason for return.
2. We'll respond within 1–2 business days with return instructions.
3. Once we receive and inspect the item, your refund will be processed within 5–7 business days to your original payment method.

Exchanges We're happy to exchange items for a different size or variant. Please initiate an exchange the same way as a return.

Refund Processing Refunds are issued to the original payment method. Please allow 5–7 business days for the funds to appear depending on your bank or card provider. Thank you for choosing Furrmont